Okay
  Public Ticket #2696379
Problem with installation
Open

Comments

  • labinthebox started the conversation

    I have a serious problem importing your theme. I have opened a ticket a few days ago and still do not have an answer. I have also opened a refund-ticket on envato and still no response. It is unacceptable to wait for so long to have a reply. The theme does not import properly and appears a white screen. If you cannot help me today to fix this, i need a refund. I am very diasappointed that this thing have appeared and I am totally off my timeline to deliver the e-shop to my client. 


  •  1,745
    Opal replied

    Sorry for the late response, we have just come back from Lunar New Year Eve.

    Please send WordPress admin web account for me, I will check and try to help you.


    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • labinthebox replied

    You are sending me this now that you have caused me a serious problem with all this delay (since Feb 4th) with your non reply. I would like a refund.

  •  1,745
    Opal replied

    Ok. Please send a request refund. We will check and refund you.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/