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  Public Ticket #2736617
Blank Screen
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  • directiveedge started the conversation

    Good Morning,

    Can someone please help me! I've installed the theme and followed all instructions and my website is coming up blank. Plugins installed correctly.

    I need some urgent assistance. Not sure why it's coming out white.

    Attached files:  Screenshot 2021-03-30 at 11.07.18 AM.png

  •  1,825
    Opal replied

    Dear mate,

    Please send me link admin site and info login admin wordpress(username and password).
    We will check for you and import demo. Tell me the home page you want.

    Or Please Rollback the version of Elementor (2.9.9) Then import the again demo.
    https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/

  • directiveedge replied

    Thank you! Solution has been fixed.

  •  1,825
    Opal replied

    Hi..

    Thank you for choosing our template.

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : http://screencast.com/t/ylPjXebiCIOE
    Thanks and have a nice day

    Website: http://wpopal.com/