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  Public Ticket #2777240
Elementor 3.2.X not loading
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  •  1
    Republik1 started the conversation

    Elementor editor won't load if version 3.2.X.
    We rolled back to 3.1.4 and Elementor loaded again.

    Not clear if conflict is with Spker 1.1.0 or with Spker Core 1.9.3 plugin.

  •  1,946
    Opal replied

    Hello,

    Please Rollback to version 3.1.4. Currently, the theme is not well compatible with Elementor 3.2.3. We are checking and updating this issue.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Republik1 replied

    Hello.

    Is there any estimated date for theme/plugin update?

  •  1,946
    Opal replied

    Hello,

    We have no plans to update the theme at the moment.

    Please send me the link admin site and info login admin WordPress(username and password). We will check and update you first.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Republik1 replied

    I'll give you requested access to a fresh site I made only for replicating reported issue.
    (in fact it's the same thing you can and should do for testing and fixing theme/plugin):

    1. Install latest WordPress (5.7.2)
    2. Install Spker theme and activate
    3. install and activate only required plugins
    4. import demo
    5. (Unsuccessfully) try to edit an elementor page...
  •   Republik1 replied privately
  •  1,946
    Opal replied

    Hello,

    Please do not update the Elementor plugin and use the old version.
    We have no plans to fix and update the theme right now. Please understand us.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Republik1 replied

    Hello

    I can understand you need a reasonable period of time to address the issue, but not too much, since it is a supported item, and sould comply with Envato Item Support Policy.

    Hope to have god news soon.
    Thanks in advance.

  •  1,946
    Opal replied

    Hello,

    Sorry for the late reply on weekends.

    We are checking and will update you as soon as possible. As soon as the theme is updated, you will be notified. Please wait.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  •  1
    Republik1 replied

    Hello,

    It seems issues hasn't been resolved.

    We will thank you for an appropiate response about it.

    Thanks in advance

  •  1,946
    Opal replied

    Dear mate,

    Sorry, Please do not update the Elementor plugin and use the old version.

    https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes