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  Public Ticket #2798360
grey edit screen on Elementor when trying to edit Buttons and Icons
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  • Danny Sanchez started the conversation

    I went through all the troubleshooting steps I could find but ultimately switching the theme fixed my issue. The edit screen in Elementor is grey when I try to edit buttons and icons, maybe some others. I went into incognito and it worked for a minute, then it stopped working. Maybe a cookie issue? Please advise.

    Thanks in advance, 

    Danny

  •  1,873
    Opal replied

    Dear mate,

    Please update template version 1.8.3

    We updated the template and solved issues. 

    Guide: https://byduoc.gitbook.io/update-template/

    Thanks.

    Opal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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