Okay
  Public Ticket #2851762
Broken demo import
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Comments

  • oidigital started the conversation

    I have purchased this theme and installed on a brand new wordpress installation, when I run the demo import, it imports pages etc but there is little to no content on the pages.

    For example, I tried to import Demo 1 and the home page has a header and footer that both look broken and no content on the page.

    Please let me know if this is a known issue or something you can fix, I will be requesting a refund tomorrow if I don't hear back from you.

  •  2,251
    Opal replied

    Dear mate,

    Please send me link admin site and info login admin wordpress(username and password).
    We will check for you and import demo.

    Thanks.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • oidigital replied

    Hi, whats an email address I can use to set you up as a user

  • oidigital replied

    Can you please give me an email address I can use to create a user for you..

  •  2,251

    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • oidigital replied

    Ok, I have added you. You should get an email.

  •  2,251
    Opal replied

    Dear mate,

    Please set full permission admin site.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • oidigital replied

    Done

  •  2,251
    Opal replied

    Ok. Pls recheck the site. We imported demo.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • oidigital replied

    Could you let me know what you did, this site is just a staging server and I made need to deploy it again.


    Also, I followed the instructions so I'm very curious as to what went wrong.

  •  2,251
    Opal replied

    Dear mate,

    We Rollback the version of Elementor (2.9.9) then import the demo. 
    https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/

    Thanks.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • oidigital replied

    Ok, thank you. You can close this ticket. Thank you for the assistance.

  •  2,251
    Opal replied

    Ok. Thank you for using our template.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • jlkiii replied

    I am having this same issue.  I purchased the theme today (9/21/21) and the templates are not importing correctly.  Could you please advise?  I cannot roll back to Elementor 2.9.9....

    Have you not updated this theme to work with newer versions??

  •  2,251
    Opal replied

    Dear mate,

    We will check the again issues and update the template soon.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes