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  Public Ticket #2860365
Refund Theme has Issues!
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  • collesseum76 started the conversation

    Refund request. Refund Theme has Issues!


    Support failed to recognise the issues i showed. And they were not resolved and ticket was closed  

    Full refund

  •  1,946
    Opal replied

    Dear mate,

    Pls check ticket: https://wpopal.ticksy.com/ticket/2860238/

    We answered in the ticket.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • collesseum76 replied

    please issue a full refund. 

    Your theme has too many errors that cannot be rresolved. 

    I also showed you the errors and you chose not to recognise them even after I sent multiple screenshots. 

    Furthermore  the post you said you replied to does no longer exist (see attachment.

    Please give a refund so I can continue my project with another theme. 

    Attached files:  Screenshot_20210831-075153_Samsung Internet.jpg

  • collesseum76 replied

    here is another screenshot of now non existent post. 

    But it doesn't matter because the replies you left failed to admit your theme has many issues. 

    If you can install the theme with no issues then I have no issues keeping it. 



    Attached files:  Screenshot_20210831-075701_Samsung Internet.jpg

  • collesseum76 replied

    I have since requested a refund through Envanto. 

    Please honour it so I can move on 

    Thanks 

  •  1,946
    Opal replied

    Dear mate,

    You must login ticket and again it.

    Pls remove our template on the site : https://asklepios.co/

    Then we will check and refund you.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • collesseum76 replied

    ok NP i will delete all files from my site and inform you 

  •   collesseum76 replied privately
  •   collesseum76 replied privately
  •  1,946
    Opal replied

    It's alright, we will refund you now. You will get your money back  in the next 7 days.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes