Okay
  Public Ticket #2913599
Customize crash
Closed

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  • steppi started the conversation

    Hi I bought the "the green" theme, but when I install the plugin, I can't go to the "apperance -> customize" section anymore and I get this error:


    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.


    Why?


    I'm sure the problem is The Green, because I uninstalled all the plugins and customize worked fine, when I reinstalled "the green" customize plugin as the first one, it didn't work anymore.

    Attached files:  test.jpg

  •  2,251
    Opal replied

    Dear mate,

    Please check again version PHP.
    Server Recommendations: PHP version 7.2 or 7.4
    Then check again issues.

    We have already received your issue reports, we are sorry for that.

    To resolve the problem, could you please provide us the FTP account, Admin backend access information of your website?

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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