I have problems with the responsiveness of the template. I would like my columns to be displayed one below the other on mobile and tablet. I put a width of 100% and see the result in Elementor. But on my phone, my width doesn't take, as if it was hardcoded in the template. See image below:
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : Here
I still see something strange on the home page on my mobile phone. I added an orange background on a section, which work fine on desktop an on the "elementor mobile view". But when I go on my mobile phone, I see a background image and not my orange background. See images here. Where do I need to delete that image that appear on my mobile phone? Thanks
Pls send me link admin site and info login admin. We will check for you.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : Here
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : Here
I saw that the Elementor plugin wasn't there anymore. It could explain why the website is broken. I try to re-upload the plugin but it didn't work (See image).
can you solve the problem you caused and put the website back to the way it was before your intervention as soos as possible? I meet my client tomorrow, it should be fixed by then.
Pls open the project via FTP account and delete the folder elmentor plugin.
Then install the again plugin and recheck the issues.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : Here
Glad your problem has been solved. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote : To vote go to http://themeforest.net/downloads then follow that link : Here
Hello,
I have problems with the responsiveness of the template. I would like my columns to be displayed one below the other on mobile and tablet. I put a width of 100% and see the result in Elementor. But on my phone, my width doesn't take, as if it was hardcoded in the template. See image below:
The problem appear on the following pages:
- Home page: https://www.residence-parmentier.be/
- About us: https://www.residence-parmentier.be/about-us/
- Footer
Can you intervene quickly?
Thanks
Attached files: IMG_6265.PNG
IMG_6269.PNG
IMG_6270.PNG
IMG_6264.PNG
Dear mate,
Please config here: https://ibb.co/jR488Z1
Elementor => Settings => Experiments : https://ibb.co/GRrbNq7
https://ibb.co/KXcf8cj
And Regenerate CSS: https://ibb.co/jJsmC4b
Then check again issues.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : Here
Thanks and have a nice day
Website: http://wpopal.com/ | Follow to Get Our Promotion Themes
Hi,
Thank you! It's working fine.
I still see something strange on the home page on my mobile phone. I added an orange background on a section, which work fine on desktop an on the "elementor mobile view". But when I go on my mobile phone, I see a background image and not my orange background. See images here. Where do I need to delete that image that appear on my mobile phone? Thanks
Attached files: IMG_6271.PNG
Capture d’écran 2022-01-20 à 11.54.34.png
Dear mate,
Pls send me link admin site and info login admin. We will check for you.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : Here
Thanks and have a nice day
Website: http://wpopal.com/ | Follow to Get Our Promotion Themes
Hi,
Here is a link to access my website backoffice:
https://www.residence-parmentier.be/wp-admin/?wtlwp_token=44348308d20dffeacf9d3f1d52124ce1e545a0282a77982cc11e0a7756c121d906d50d59aa3d09dafd1fd00e7f58d658250b3a0ffd95929d6a33a3648d955c52
Thanks,
Audrey
Dear mate,
Pls clear all cache then recheck the site.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : Here
Thanks and have a nice day
Website: http://wpopal.com/ | Follow to Get Our Promotion Themes
URGENT!
The website is totally broken!!
I saw that the Elementor plugin wasn't there anymore. It could explain why the website is broken. I try to re-upload the plugin but it didn't work (See image).
can you solve the problem you caused and put the website back to the way it was before your intervention as soos as possible? I meet my client tomorrow, it should be fixed by then.
Attached files: Capture d’écran 2022-01-24 à 14.24.25.png
Dear mate,
Pls open the project via FTP account and delete the folder elmentor plugin.
Then install the again plugin and recheck the issues.
Thanks.
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : Here
Thanks and have a nice day
Website: http://wpopal.com/ | Follow to Get Our Promotion Themes
Dear,
Is there on other way than via the FTP? I do not find the FTP codes anymore, neither my hosting codes :/
Dear,
It's working now! Wonderfull.
I do not know if you did something or if it's magic..
Have a nice day,
Audrey
Dear mate,
Glad your problem has been solved. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
WpOpal Support Team
We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day.
If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
To vote go to http://themeforest.net/downloads then follow that link : Here
Thanks and have a nice day
Website: http://wpopal.com/ | Follow to Get Our Promotion Themes