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  Public Ticket #2970787
Import DEMO doesn't work properly
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  • pwojkiewicz started the conversation

    Hello.

    I've bought theme OpalHomes. I have wordpress 5.9 and I installed by .zip your theme. I Installed all the plugins and I run importer. I see now 10 themes so everything is fine. 

    When I setup for example theme number 10

    2557843784.png

    I have many bugs with import:


    3432128458.png

    When I enter to my website in localhost I see many bugs. There is only texts without any animations, images, javascript plugins etc.... 


    7598112869.png


    4838394329.png


    Please support me in this case.

  •  2,251
    Opal replied

    Dear mate,

    Sorry, our company has had lunar holidays.

    We have already received your issue reports, we are sorry for that.
    To resolve the problem, could you please provide us the FTP account, Admin backend access information of your website?

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

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    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

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