Okay
  Public Ticket #3061607
Issue with Template
Closed

Comments

  • Wendi started the conversation

    So, your template has been causing issues with my hosting company. Because it is not up to date, it is allowing malware to come in and mess up my site. So, I need to know if you have an up-to-date template if not, I would like to request a refund.

  •  2,209
    Opal replied

    Dear mate,

    It would be quicker to solve this issue if you could explain steps by steps to replicate the problem and provide us some screenshots.

    Then send me info login admin site. We will check for you.

    Thanks.



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Wendi replied

    So, I cannot send screenshots because the issues were handled by the hosting company however, I am giving you the script of what is going on because the problem is that your template is not up to date. We need an updated template so that I can keep people from trying to steal the website. Because if you read the transcripts sent you will see that I sent you will see that your template is allowing malware because it is not up to date.

    Attached files:  transcript.txt
      transcript (1).txt

  •  2,209
    Opal replied

    Dear mate,

    Sorry for the late reply on weekends.

    I think this is not the problem with our template. Your site is still working properly and without errors.

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Wendi replied

    No, it's not. We have had to stop updates because your template isn't updated. When my hosting company tries to update our website shuts down because of the template not being able to update with it. So, my question is this, do you have an updated version or no? If not, we would like to request a refund.


  •  2,209
    Opal replied

    Dear mate,

    Pls Update Plugin MaisonCo Core ver 3.2.9

    And Template MaisonCo Version: 1.6.1

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Wendi replied

    Can you please send us the link?

    Thank you.

  • Wendi replied

    Also, why have I not received information via email about your updates? Envato always lets us know that updates are available.

  •  2,209
    Opal replied

    Dear mate,

    - Update Plugin 

    To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires.

    - Update theme

    Pls refer guide: https://byduoc.gitbook.io/update-template/

    Thanks.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes