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  Public Ticket #755312
i cant import the demos
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  • Everton started the conversation

    i bought the eventiz theme. But im not satisfied with this product our opal team. I bought the product to use the demos, but they didnt work. i tryed using the one button import and manually, i tryed many and many times and nothing. I need the site for this week, i bought more than two weeks ago, and now im desperate. I sent email, message on chat and nothing. i need some answer quickly our i'll start having losses. Plz help-me.

  •  2,119
    Opal replied

    Oh, sorry about that.

    Please send Admin web account for me, I will check and try to help you import data demo.

    Kind regards.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Everton replied

    My WORDPRESS website is www.jornadapsicodinamica.com.br/wp-admin , the theme was imported there. 

    login: admin
    password: jornada2016

    thats de information you need? maybe some informations on my wordpress will be in portuguese, but you can chance to English...

    Thanks

  • Everton replied

    Hi, news?


    Thanks

  •  2,119
    Opal replied

    Sorry for the late response, 

    Please check your link login, I can not go to your site. :(


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Everton replied

    Hi

    the website is http://jornadapsicodinamica.com.br/ if you put "/admin" will enter on login page, like this http://jornadapsicodinamica.com.br/admin try this, i dont know if have some difference because im in another country, but i think whit this link will go!

    I!ll send some pictures of the login page!

    try yhis if the other one not work, this one is on the image... http://jornadapsicodinamica.com.br/wp-login.php?redirect_to=http%3A%2F%2Fjornadapsicodinamica.com.br%2Fwp-admin%2F&reauth=1


    Thanks!

  •  2,119
    Opal replied

    Sorry, I try to connect but still can not connect, please check again: http://screencast.com/t/GSABadkuV

    Thanks


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • Everton replied

    Sorry i don't know whats is wrong, I use this one http://jornadapsicodinamica.com.br/admin  our this one http://jornadapsicodinamica.com.br/wp-admin to connect, i tryed in others computers and connect with no problem... 

    can you add me on whatsapp: 5511948983051 im in São Paulo - Brazil

    i realy need to solve this problem

    if the one botton import works, but not work, i saw another user with the same problem. 

    there are not any other solution if you try the links i sent now and no connect? you sent anothe archive with the demo for me import?

    we have to find a solution =/ but first try again this two links i sent, thanks

    try this third one http://jornadapsicodinamica.com.br/wp-admin/themes.php

  •  2,119
    Opal replied

    Sorry, I can not connect your site. :(

    Please try to import data by tool of wordpress: http://wpopal.com/guides/eventiz/#!/install-data



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • [deleted] replied

    I alredy tryed many times from the wordpress way, my webdesigner tryed to.

    So, i want a refund, because its not the only error, some mechanics are not working well like visual composer.

    My bank is SANTANDER

    Ag: 0109
    Account: 01042678-6

    I lost more than three weeks, my business was compromised because of these errors , and I need to buy another theme elsewhere.

  •  2,119
    Opal replied

    Oh,

    Your link login not connect and I can't go it, can't support for you and you not check again....

    Ok, if you want to refund, please contact with TF.

    Thanks



    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes

  • [deleted] replied

    I check again and test all links i sent to you, all work on my computer and on computer of others...

    How can i contact TF? What is TF?

  •  2,119
    Opal replied

    To refund, please contact with themeforest.net.


    WpOpal Support Team

    We are located in GMT +7 time zone and we answer all questions within 12-48 hours in weekdays. In some rare cases the waiting time can be to 48 hours. Support tickets sent during weekends or public holidays will be processed next Monday or the next business day. 

    If you like our theme, Please vote it 5 stars. We are really really appreciate your vote :
    To vote go to http://themeforest.net/downloads then follow that link : Here

    Thanks and have a nice day

    Website: http://wpopal.com/ | Follow to Get Our Promotion Themes